Cook What? Privacy Policy

Last updated: [DATE]

1. Introduction

1.1 This Privacy Policy explains how [ENTITY NAME] ("we", "us" or "our") collects, uses, discloses and protects personal data when you use the Cook What? mobile application and related services (the "App").

1.2 We handle personal data in accordance with Singapore's Personal Data Protection Act 2012 ("PDPA"). By using the App, you acknowledge that your personal data will be handled as described in this Privacy Policy.

1.3 This Privacy Policy should be read together with our Terms of Use.

2. Personal data we collect

2.1 Account information: your name, email address, password (stored in encrypted form), preferred language and your role in a household (main employer, co-employer or helper).

2.2 Household information: household name, household members, the number of people eating, and the meal preferences you set, including cuisines, dietary preferences and restrictions, ingredients to avoid and any allergies you tell us about.

2.3 Content you create in the App: meal plans, dish selections, ratings, comments, notes, grocery lists, ingredients you enter, and any free-text preferences you write.

2.4 Rewards programme information: if you take part in the App's rewards programme, we collect points earned and redeemed, voucher purchases and their payment references, and any payment screenshot you choose to upload. When an employer purchases vouchers, we may also ask for a recipient name, phone number and delivery address so that redeemed vouchers can be delivered. Providing these delivery details is optional.

2.5 Subscription information: whether your household has an active subscription or free trial, and related purchase records we receive from the app store. We do not receive or store your payment card details; these are handled by the app store.

2.6 Device and technical information: device type, operating system, app version, a push notification token if you allow notifications, and crash and diagnostic data if the App encounters an error.

2.7 Communications: the content of any messages you send us, for example to our support email address.

3. How we use your personal data

3.1 We use personal data to: (a) create and manage your account and household; (b) generate meal plans, recipes, grocery lists and translations based on your preferences; (c) share household information with the other members of your household; (d) operate the rewards programme, including purchasing, allocating, releasing and delivering vouchers; (e) manage subscriptions and free trials; (f) send you notifications, such as meal planning reminders and household updates; (g) respond to your enquiries and provide support; (h) diagnose problems and maintain the security and performance of the App; (i) improve and develop the App; and (j) comply with legal obligations and enforce our Terms of Use.

4. Use of artificial intelligence

4.1 To generate meal plans, recipes and translations, we send relevant information, such as your household's meal preferences, dietary restrictions and free-text preferences, to third-party artificial intelligence service providers for processing. We limit the information sent to what is needed for the task.

5. Sharing within your household

5.1 The App is designed to be shared within a household. Information such as meal plans, preferences, grocery lists, ratings, comments and rewards points is visible to the relevant members of your household. Please consider this before adding information to the App.

6. Disclosure to third parties

6.1 We do not sell your personal data.

6.2 We may disclose personal data to: (a) service providers who help us operate the App, including providers of cloud hosting and database services, artificial intelligence processing, crash reporting and diagnostics, push notifications, and subscription management; (b) app stores, in connection with downloads, subscriptions and payments; (c) voucher merchants and delivery providers, where needed to purchase and deliver vouchers under the rewards programme; (d) professional advisers, such as lawyers and accountants; (e) law enforcement, regulators or other authorities where required or permitted by law; and (f) a successor or acquirer in connection with a sale, merger or reorganisation of our business.

6.3 Our service providers may only use personal data to provide services to us and are required to protect it.

7. Where your data is stored

7.1 Your personal data is stored and processed using cloud service providers, and may be transferred to, stored or processed in countries outside Singapore. Where we do so, we take steps to ensure that the personal data receives a standard of protection comparable to that required under the PDPA.

8. Retention

8.1 We keep personal data for as long as your account is active and as needed to provide the App.

8.2 When you delete your account, we delete or anonymise your personal data within a reasonable time, except where we need to keep it to comply with legal, accounting or record-keeping obligations. To apply the one-free-trial rule, we keep a one-way coded (hashed) form of the main employer's email address and the dates of any free trial, even after the account is deleted.

8.3 Payment screenshots uploaded for voucher purchases are deleted once the payment has been confirmed.

9. Security

9.1 We take reasonable security measures to protect personal data against unauthorised access, collection, use, disclosure, copying, modification or disposal, including encryption in transit and access controls. However, no method of transmission or storage is completely secure.

10. Your choices and rights

10.1 Subject to the PDPA, you may request access to, or correction of, the personal data we hold about you.

10.2 You may withdraw your consent to our collection, use or disclosure of your personal data. If you do, we may be unable to continue providing the App to you.

10.3 You can update most of your information within the App, turn off notifications in your device settings, and delete your account from within the App or by following the instructions on our account deletion page, which is linked from the App's store listing.

10.4 To make a request, contact us using the details in section 13. We will respond within a reasonable time and may need to verify your identity first.

11. Children

11.1 The App is not intended for anyone under 18 years old, and we do not knowingly collect personal data from them.

12. Changes to this Privacy Policy

12.1 We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the App or by email. The "Last updated" date shows when it was last changed.

13. Contact us

13.1 If you have any questions, requests or complaints about this Privacy Policy or our handling of your personal data, please contact us at admin.cookwhat@gmail.com.