Cook What? Terms of Use

Last updated: [DATE]

1. About these Terms

1.1 These Terms of Use ("Terms") govern your access to and use of the Cook What? mobile application and related services (the "App"), operated by [ENTITY NAME] ("we", "us" or "our").

1.2 By creating an account, or by downloading, accessing or using the App, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the App.

1.3 We may update these Terms from time to time. If we make material changes, we will notify you through the App or by email before the changes take effect. Your continued use of the App after the changes take effect means you accept the updated Terms.

2. Eligibility and accounts

2.1 You must be at least 18 years old to use the App.

2.2 The App is used by households. A household may include an employer who creates the household (the "main employer"), additional employers invited to it (each a "co-employer"), and a domestic helper invited to it (the "helper"). Each person uses their own account.

2.3 You must provide accurate information when you create your account and keep it up to date. You are responsible for keeping your login details confidential and for all activity under your account. Tell us promptly at admin.cookwhat@gmail.com if you believe your account has been used without your permission.

2.4 Information you add to a household, such as preferences, meal plans, ratings and notes, may be visible to the other members of that household.

3. Subscriptions and free trial

3.1 Use of the App requires either an active subscription or an active free trial. One subscription covers one household, including its main employer, co-employers and helper. The subscription is purchased by the main employer.

3.2 Eligible new users may start a free trial of seven (7) days. To start a free trial, you must provide payment details through the app store you downloaded the App from (such as the Apple App Store or Google Play) (the "App Store"). Unless you cancel before the trial ends, the trial will automatically convert into a paid subscription and you will be charged the subscription fee at the end of the trial. Only one free trial is available per user and per household.

3.3 Subscriptions renew automatically at the end of each billing period at the then-current price unless cancelled. You can cancel at any time through your App Store account settings. Cancellation takes effect at the end of the current billing period or trial, and the App Store's own cancellation deadlines apply. Deleting the App or your account does not by itself cancel your subscription.

3.4 The subscription price is shown in the App Store before you purchase. We may change the price; any change will apply from your next billing period after notice is given in accordance with the App Store's rules.

3.5 Payments, billing, renewals and refunds for subscriptions are handled by the App Store under its terms. We do not receive or store your payment card details. Any refund request must be made to the App Store.

3.6 If a subscription ends or is not renewed, access to the App for all members of the household may be restricted until a subscription is active again.

4. Rewards Programme

4.1 The App includes a rewards programme (the "Rewards Programme") through which helpers may earn points and receive vouchers. Participation is optional.

4.2 Points. Helpers may earn points for activities in the App, such as meals rated by their employers. Points are awarded to the individual helper, have no cash value, cannot be transferred or sold, and may be redeemed only in accordance with the redemption rules shown in the App at the time of redemption. If a helper leaves a household or their account is removed, their points lapse. A new helper joining a household starts with zero points.

4.3 Voucher purchases. An employer may purchase vouchers from a participating merchant for their household's reward pool. The participating merchants available are shown in the App and may change from time to time. When you make a purchase, you select the merchant and the voucher value. Your selection is final once you confirm the purchase.

4.4 On receipt of your payment, we will procure vouchers of the purchased value from the selected merchant and hold them for your household's reward pool. The App controls when vouchers are released to the helper under the Rewards Programme.

4.5 Vouchers purchased for a reward pool are non-refundable. They cannot be exchanged for cash, withdrawn, transferred to another household or person, switched to another merchant, or used for any purpose other than the Rewards Programme, except as set out in clause 4.6.

4.6 If the main employer closes the household's account, they may request that any vouchers not yet released from the household's reward pool be delivered to them, by emailing admin.cookwhat@gmail.com before the account is deleted. We will deliver the vouchers within a reasonable time using a delivery method we select. Vouchers not requested before the account is deleted will be forfeited.

4.7 Vouchers are subject to the terms and conditions of the issuing merchant, including any expiry dates. We are not responsible for the goods or services provided by a merchant.

4.8 Points and vouchers given to a helper through the Rewards Programme are a gift from the employer. They are not salary or wages and do not form part of, or count towards, any salary or other payment an employer is required to make to a helper.

4.9 To deliver redeemed vouchers, we may ask for a recipient name, phone number and delivery address. Providing these details is optional, but we may be unable to deliver vouchers without them.

4.10 We may change, suspend or end the Rewards Programme at any time. If we end it, vouchers already purchased for a household's reward pool will be released or delivered in accordance with these Terms.

5. AI-assisted content and recipes

5.1 Meal plans, recipes, ingredient lists, nutritional information and translations in the App are generated or prepared with the assistance of artificial intelligence and may contain errors or omissions.

5.2 You are responsible for deciding whether any meal plan or recipe is suitable for you and your household, including checking ingredients, allergens, dietary requirements, portion sizes, food safety and preparation methods. The App does not provide medical, dietary or nutritional advice.

5.3 We make no warranty or representation that any meal plan, recipe or translation is accurate, complete, safe, suitable for any person or tastes as expected.

6. Acceptable use

6.1 You agree not to: (a) use the App for any unlawful purpose or in breach of these Terms; (b) upload content that is unlawful, offensive, defamatory or infringes anyone's rights; (c) attempt to access another person's account or data without permission; (d) interfere with, disrupt or attempt to gain unauthorised access to the App or its systems; (e) copy, reverse engineer, scrape or extract data from the App, except as permitted by law; or (f) misuse the Rewards Programme, including by making false ratings or payment claims.

6.2 We may suspend or terminate your access if we reasonably believe you have breached these Terms.

7. Your content

7.1 You keep ownership of the content you submit to the App, such as preferences, notes, ratings and photos ("Your Content").

7.2 You grant us a non-exclusive, worldwide, royalty-free licence to use, store, reproduce and process Your Content to operate, provide and improve the App.

7.3 You are responsible for Your Content and confirm that you have the right to submit it.

8. Intellectual property

8.1 The App and its content (other than Your Content), including its software, design, text, recipes, images and trademarks, are owned by or licensed to us. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the App on devices you own or control, for your personal and household use, in accordance with these Terms.

9. App Stores

9.1 These Terms are between you and us only, and not with the App Store provider. We, not the App Store provider, are responsible for the App and its content, subject to these Terms.

9.2 Your use of the App must also comply with the terms of the App Store you downloaded it from. If you downloaded the App from the Apple App Store, Apple's standard Licensed Application End User License Agreement also applies to your use of the App.

9.3 You confirm that you are not located in a country subject to a government embargo, and that you are not listed on any government list of prohibited or restricted parties.

10. Termination and account deletion

10.1 You may stop using the App and delete your account at any time from within the App, or by following the instructions on our account deletion page, which is linked from the App's store listing.

10.2 If the main employer deletes their account, the household and its data will be deleted for all of its members, subject to our Privacy Policy. Clause 4.6 applies to any vouchers not yet released.

10.3 We may suspend or terminate your account if you breach these Terms, if required by law, or if we stop providing the App. Where reasonable, we will give you notice.

10.4 Clauses 4.5 to 4.8, 5, 7.2, 8, and 11 to 15 survive termination.

11. Disclaimers

11.1 The App is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we exclude all warranties, conditions and representations, whether express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.

11.2 We do not warrant that the App will be uninterrupted, error-free or secure, or that any defects will be corrected.

12. Limitation of liability

12.1 To the maximum extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, or for any loss of profits, revenue, data or goodwill, arising out of or in connection with the App or these Terms.

12.2 To the maximum extent permitted by law, our total liability to you arising out of or in connection with the App or these Terms is limited to the lower of (a) S$100 and (b) the total subscription fees you paid for the App in the twelve (12) months before the event giving rise to the claim. Amounts paid for vouchers under the Rewards Programme are not subscription fees for this purpose.

12.3 Nothing in these Terms excludes or limits any liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence, or for fraud.

13. Indemnity

13.1 You agree to indemnify us against any claims, losses and costs (including reasonable legal fees) arising from your breach of these Terms or your misuse of the App.

14. Governing law and disputes

14.1 These Terms are governed by the laws of Singapore.

14.2 If you have a concern, please contact us first at admin.cookwhat@gmail.com so we can try to resolve it informally. Any dispute that cannot be resolved informally is subject to the exclusive jurisdiction of the courts of Singapore.

15. General

15.1 These Terms, together with our Privacy Policy, form the entire agreement between you and us about the App.

15.2 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.

15.3 Our failure to enforce any provision is not a waiver of our right to do so later.

15.4 You may not transfer your rights or obligations under these Terms. We may transfer ours to a successor or affiliate, or in connection with a sale or reorganisation of our business.

15.5 No person other than you and us has any right under the Contracts (Rights of Third Parties) Act 2001 to enforce any of these Terms.

16. Contact us

16.1 If you have any questions about these Terms, please contact us at admin.cookwhat@gmail.com.